1What Is Responsible Gaming?
Responsible gaming means enjoying gambling as entertainment only — with full awareness of your time, money, and personal limits. It is not just a slogan; it is a way of playing that keeps you in control without letting gaming interfere with your daily life, relationships, or finances.
At 98ms, we believe a responsible entertainment platform not only offers exciting games, but also ensures every member has access to the tools and information they need to play wisely. This is what sets 98ms apart from other platforms — we genuinely care about our members' well-being, not merely as an obligation, but as a core value.
Online gambling can be an enjoyable way to unwind and challenge yourself, as long as it is approached correctly. Problems arise when someone plays to escape emotional difficulties, attempts to recover losses, or spends beyond their means. 98ms is committed to helping members identify and address such situations before they become more serious.
98ms Core Principles: Playing should be enjoyable. If it starts to feel like a burden, pressure, or a necessity — that is a sign to pause and seek support.
2Healthy Gaming Principles at 98ms
Before you start playing, there are a few core principles we encourage every member to live by. These are not rules we enforce, but practical guidelines that have proven to help many players stay within their safe zone.
2.1 Set a Budget Before Playing
Decide on the maximum amount you are willing to spend before opening any game. Treat that money as an entertainment cost — just like a movie ticket or a dinner out. If the limit is reached, stop the session regardless of the circumstances. Never withdraw extra funds to "chase" losses.
2.2 Time Limits Matter
Time passes quickly when playing online. Set clear time limits for each session — for example one or two hours — and stick to them. Regular breaks between sessions are not only good for your mental well-being, but also help you make more rational decisions when you return to play.
2.3 Don't Play When Emotionally Unstable
Playing while stressed, angry, sad, or overly excited can impair your judgement. Emotional instability often leads to larger or riskier bets than usual. Wait until you feel calm and focused before playing.
2.4 Gambling Is Not a Source of Income
The outcome of gambling is entirely unpredictable. Never rely on winnings as a primary or supplementary source of income to cover living expenses. If you find yourself playing with the hope of "winning to pay the bills", this is a serious warning sign and you should stop immediately.
Practical Tips: Use a separate account for your entertainment funds. Only deposit from surplus money after all essential needs — rent, food, bills, savings — have been taken care of first.
3Self-Control Tools Available at 98ms
98ms provides a range of self-control tools accessible directly through your account settings. All tools are designed to empower you — not to hinder your experience, but to ensure you always remain in full control.
3.1 Deposit Limit
Set daily, weekly, or monthly deposit limits according to your personal budget. Once these limits are set, the 98ms system will automatically decline any deposit attempt that exceeds the limit within the specified period. Increasing a limit requires a 24-hour waiting period for added protection.
3.2 Loss Limit
Set the maximum amount you allow yourself to lose within a given period. Once the loss limit is reached, your account will be blocked from continuing play until the next reset period — protecting you from making impulsive decisions when frustrated.
3.3 Session Time Limit
Set a maximum duration for each gaming session. The system will send a warning when the time limit is approaching and will automatically end the session if the limit is exceeded. This feature is especially useful for those who easily lose track of time while playing.
3.4 Take a Break (Temporary Self-Exclusion)
If you feel you need a break from the platform for a set period — whether a day, a week, or a month — you can activate the Self-Break feature. During this period, your account will be fully blocked from any gaming activity and deposits.
3.5 Permanent Self-Exclusion
For those who need a more drastic step, 98ms offers the Permanent Self-Exclusion option. Once activated, your account will be permanently closed and you will not be permitted to register a new account. This is a serious commitment that we fully respect for your well-being.
3.6 Reality Check Mode
Enable Reality Check Mode to receive periodic reminders during your gaming session — a brief display showing the time elapsed, the amount wagered, and your current balance. These visual prompts help you stay aware of your actual situation without disrupting your gameplay.
Note: All limits set take effect immediately. Requests to lower a limit are processed instantly, while requests to increase a limit are subject to a mandatory waiting period for your protection.
4Warning Signs of Problem Gambling
Identifying a gambling problem at an early stage is key to an easier and faster recovery. Many people do not realise they have a problem until the situation becomes serious. Review the warning signs below honestly — if you recognise yourself in three or more of these, it is time to seek support.
Spending Beyond Your Means
Using money intended for basic needs such as rent or food for gambling.
Chasing Losses
Always trying to "chase" losses by continuing to play and raising your bets.
Hiding Activity
Lying to family or friends about how often you gamble and how much you wager.
Unable to Stop
Feeling unable to stop playing even when you have intended to do so.
Depression & Anxiety
Feeling anxious, irritable, or stressed when unable to gamble.
Neglecting Responsibilities
Work, family, or social relationships begin to suffer due to time spent gambling.
Important: Acknowledging the problem is the single most courageous first step. If you recognise any of the signs above in yourself or someone you care about, contact the 98ms support team or a professional support organisation right away.
5Self-Assessment — How in Control Are You?
Take a few minutes to answer the following questions honestly. This is not a formal assessment, but it gives you an early indication of your relationship with gambling. There are no right or wrong answers — honesty with yourself is what matters most.
Quick Overview: If your answers frequently fall on "Yes" or "Often" — we encourage you to contact the 98ms support team or activate a self-control tool right away. If most of your answers are "No" or "Never", you are on a healthy track — keep playing responsibly.
6Steps to Getting Help at 98ms
If you or someone you know needs help with a gambling problem, 98ms provides support that is easy to access, discreet, and completely non-judgmental. Reaching out for help is a sign of strength, not weakness.
Contact 98ms Live Chat
Our support team is available 24 hours a day, 7 days a week. Let them know you need help with responsible gaming — this conversation is fully confidential.
Activate Self-Exclusion
Our team will help you activate a temporary Self-Break or Permanent Self-Exclusion based on your needs — without unnecessary additional questions.
Contact a Professional Support Organisation
For deeper psychological support and counselling, we encourage you to reach out to a licensed counsellor or a relevant mental health organisation in Malaysia.
Involve a Trusted Person
Share your situation with a trusted family member or close friend. Emotional support from loved ones plays a significant role in the recovery process.
Track Your Progress
After taking the first steps, monitor your progress consistently. The 98ms team can help you reset to more suitable limits whenever you are ready to return to responsible play.
7Child Protection & Age Limits
98ms enforces a minimum age requirement 18 years old strictly. Our platform uses a thorough KYC verification process to ensure all members are eligible adults. Every new registration requires valid identity verification before full access is granted.
If you share a device with children or teenagers at home, we encourage you to take the following steps to prevent unauthorised access:
- Always log out of your 98ms account after every session, especially on shared devices.
- Use the app lock or device PIN feature to prevent unauthorised access.
- Do not save login credentials automatically on devices accessible to children.
- Use commercially available parental control software to block access to gambling websites.
- Proactively discuss the risks of online gambling with your children.
If you suspect that a minor has accessed or used a 98ms account, please contact our support team immediately at [email protected] for immediate action.