Everything you need to know about 98ms — from registering an account and making deposits, to claiming bonuses, account security, and withdrawals — all answered clearly in one place.
Select a relevant topic to jump directly to the FAQ section you need.
A step-by-step guide to creating a new account, verifying your phone number, logging in for the first time, and managing your password securely.
Details on accepted payment methods, minimum deposit limits, withdrawal processing times to local Malaysian banks, and steps to speed up the process.
A full breakdown of welcome bonus terms, how to claim cashback, rollover requirements, promotion validity periods, and how to never miss a great offer.
Everything related to identity verification, personal data protection, two-factor authentication, and the steps 98ms takes to keep your account secure.
Questions about how to play Slot Games, Fish Shooting Games, Live Casino, game RTP, minimum and maximum wagering rules, and how to access demo games without a deposit.
How to download and install the 98ms app for Android and iOS, minimum system requirements, common technical troubleshooting, and the advantages of using the app over a web browser.
Browse the questions below. If you can't find the answer you're looking for, reach out to our support team via 24/7 Live Chat.
Since launching, 98ms has built a reputation as one of the most trusted online casino platforms in Malaysia. Beyond an extensive game selection, the entire user experience — from a straightforward registration process and fast payment system to responsive customer support — is designed specifically to meet the needs of Malaysian players.
Important Note: All FAQs on this page are updated regularly to reflect the latest policy changes. If an answer seems different from your current experience, please contact our support team for the most up-to-date clarification.
While this FAQ covers the majority of common questions, we understand that certain situations require direct assistance from a support agent. 98ms provides customer support via Live Chat 24 hours a day, 7 days a week including public holidays. Our agents are fluent in Malay and English, ready to assist with an average response time of under three minutes.
For enquiries that don't require an immediate response, you can send an email to [email protected]. Email response times are typically within 4 to 8 business hours. Please include your account username and a clear description of the issue to help us assist you faster.
Quick Tip: Before contacting support, check the Notifications section in your account — many transaction status updates, KYC confirmations, and promotional information are sent there automatically.
98ms is committed to Responsible Gaming practices. Our platform provides self-control tools accessible directly from the account dashboard, including daily deposit limits, loss limits, session time limits, and options for temporary self-exclusion or full account closure. We believe gambling should remain entertainment — not stress or addiction.
If you feel your gaming habits are starting to have a negative impact on your daily life, we encourage you to use our self-control tools or seek help from a relevant support organisation. More information is available on the Responsible Gaming our team.
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